Of course, it is disappointing when you have a complaint about our products or services. We really want to help you out and offer you a good solution. You can send a mail to:

info@stokem-stoves.com

Our employees of the customer service department will review your complaint and try to find a solution that fits us both.

We will answer your complaint within 14 days after receipt. If more time is required we will let you know. If you do not appreciate this you can always contact the ODR platform of the European Commission. You can find this ODR platform on (http://ec.europa.eu/odr). When the complaint is not reviews elsewhere you are free to issue the complaint via this platform of the European Commission.